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Globe DSL 1299 10 mbps Plan Review

By On March 25, 2017
I haven't posted in a while as I'd like to give some time for the connection to "improve" after upgrading to the new Globe DSL 10 mbps plan 1299. But it looks like there really is something wrong with Globe's DSL connection. Everyday, I'm monitoring the connection via the modem's web GUI (192.168.254.254). The connection is so bad that the modem goes offline (no "internet" light, flickering ADSL LED, and "no sync" in the web GUI) every few minutes. The Upload and Download speed changes from 10 mbps to as low as 1 mbps. Seriously. Here's a screenshot of the "downgraded" speed:


Based on my "research", I found that the modem's connection could be "transferred" to a different modem, without actually having to move the entire line and equipment. A working DSL line, modem, and the email set up in the modem ie example@globelines.com.ph, with the subscriber account number are what anyone needs to get connected. I used a different open-line modem that I bought (Tenda D301 Wireless N300 ADSL2+ Modem Router) and it worked. Now, why am I saying this? The subscriber email and account number isn't actually privy to the subscriber alone, as installers and activations team also know this (don't want to cause any conflict, but I just felt like I had to share this). Well, it's a moot point. You can say that I don't have any proof that "someone else" could actually be using my connection in a different location.  I'm open to discussions. 

I am not 100% sure and like I said, I don't have proof. How could the service be installed if people involved in installing and activating/upgrading do not know how this stuff works?? Right? They had to know. But Globe, there has to be a better way to do this. Modems or anything that has something to do with upgrades have to be pre-configured with the necessary details, without having to disclose them to anyone other than the customer himself. WTH.

-- end of rant

Now, I don't want this post to be just about my issues (even if it's not really just my issues, mind you). I have to give Globe the virtual high-five for their much improved customer service. My husband called (I didn't want to, and I was on shift) their hotline and it's good that they are going to dispatch a tech tomorrow. Today's Saturday, and it's suprising that they're sending out a tech tomorrow, which is a Sunday. Yay! Good job! In case you need something to be sorted out with Globe, I'd still recommend calling their hotline as it looks like Globe has finally "addressed" phone customer support shortcomings.

Prior to contacting Globe customer support by phone, I tried reaching out to them in Twitter. It was of no use. I was advised to cease all activities such as YouTube streaming (I blocked this in the router so it's inaccessible), and torrent downloads (we don't use torrents on any of our devices) then do several speedtests. I know that this is normal protocol (I worked for a U.S. ISP/telco), to ask customer to do basic troubleshooting before they can do anything. But like I said to the Globe Twitter handler, I would not have contacted them in the first place, had I not know what I'm dealing with. It's  not about slow speed, dang it! The connection isn't stable. I just had to stop tweeting (my connection, of course, is preventing me to keep tuned to their tweets) and I have a job (which is online). And that's it for me on Twitter. I won't contact them again on any social media channel. It's just not effective, that I had to ask my husband to call instead. Good thing, the landline is working.

Update: March 26, 2017, 10:00AM

Technician came as advised by the customer service rep. He fiddled with the home phone a bit, listened several times, then checked the modem. After a few minutes, he went out and told us hes going to get a new modem (we were still using the old Prolink H5001NS ADSL2+ Modem/Router that was installed back in 2013).

Apparently, the modem that we were using "cannot handle" the 10mbps download speed (said the tech). The technician then came back after thirty minutes, with a new ZTE H108N ADSL2/ADSL2+ Modem. I was quite surprised, as I already tried a different modem, albeit one that's not provided by Globe. But, okay, he brought in in anyway, so we agreed. 

The connection got better and he told us to just drop by at the office (no need to call customer support) which is, suprisingly, just a stone-throw away from the house. At that time, I wished we'd never really had to do that after he checked on our connection. And so he went. He even called in the afternoon to check on the status and we confirmed it got a lot better.

We were in for a suprise on Monday, though. The connection went off several times (just like before). My husband decided to come by at their office and he was told they'll check in again in the afternoon as the techs/installers are out on field duty. Okay, so pinagtyagaan ko na lang, kahit feeling ko aatakihin na ko sa asar. I use the internet for work, I train people and I can't afford to get disconnected all the time. Ayun na nga, the technician said there's really a problem with the "cabinet" (DSLAM-Digital Subscriber Line Access Multiplexer). We've got no choice but to wait until they got that thing fixed. SMH.

Changing To The New Blogger Default Template/s

By On March 21, 2017


Yas! I'm just excited to see some brand spankin' new templates released by Blogger and I can't wait to try them on. If you'd remember, I just made some changes to this blog's template but I saw the cool templates a while back, so, yeah. I'm switching it again. Anyway, I'm still going to test them out. Just a little info, though, there are four new templates: Contempo, Soho, Emporio, and Notable. I'm going to try them out for now on my test blog though. Might take a while though as they all look so clean. Alright, bye for now!

On Lazada Delivery Issues and Email Customer Support

By On March 17, 2017
Lazada Philippiness customer support, courier issues
In November of the year 2015, I posted about my great experience with shopping for a Lenovo laptop in Lazada. Everything went through without any hassles so I gave it to Lazada at that time. However, there were some major changes that made it all disappointing. 

Just to give it a little more context, Lazada is an online shopping portal where anyone can buy almost all kinds of stuff you can think of. It's considered as the "Amazon.com of Southeast Asia" and that means that it's kind of a huge company, having covered Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam. Now, like I said, it's a huge company. With that fact, and being an employee of an online company, I know that such growth means there are things or processes that are often "sacrificed" with the hopes of "improving". From an employee's standpoint, "overhauling" (or upgrading) how the entire system works would bring about a lot of adjustments and points to consider. This is a given. And most companies suffer from bungles that these upgrades bring.

To make the story short, Lazada apparently,  made some changes that were too obvious and that there was not even a transition period at all. The changes smacked me hard, right on the face. No emails, nothing that would let customers know of these changes.

Warning: Long Post!

First change: Courier/logistics partner and tracking

We used to receive packages from Lazada via LBC. However, in December of 2016, I noticed that the items I ordered were delivered by 2Go. At first, I thought, maybe they're short of manpower (LBC) and they used 2GO instead. Also, I honestly thought about Lazada bringing in packages using 2Go as LBC might have changed their "coverage" and 2Go can only deliver in our area now (we live in the province). But it looks like this is a permanent change as I've placed an order recently (March 6, 2017 to be exact) and one of the items were delivered using 2Go. The other item (there were two in a single order, from two different sellers), was successfully delivered, while the other one was not (more on this later).

Though I like the fact that 2Go guys who delivered several items called before delivering the items, it's a bummer to not have any tracking number. Yes, you read it right. NO MORE TRACKING NUMBER. While we used to be so excited tracking the location of our items online, this change is a complete 360⁰ turn. I even lamented about this on email when I contacted their support via their webform. It's just so inconvenient, especially if you have other appointments or you have to go somewhere. You can't leave the house since you don't know, even an estimate, when the items are going to be out for delivery.

Second change: Order updates

Another noticeable "tweak" Lazada has implemented would be the updates on the Order Details page. Before, I used to get emails about the phases which the items have gone through and which date those updates were posted. Take this order I placed back in 2015 as an example:



Now, it's nothing like that screencap above. Regardless if an item is from another seller of if it's sold by Lazada, I don't get the same detailed view of the phases of the order. Check out the order details below. This is the most recent order I placed and this is the item that was delivered successfully:


See the huge difference? I know. The new system just sucks that it felt like customers are being left in the dark. You wouldn't really know where the hell your package is already or if it's been even processed at all. And, by the way, this might be, I think, what happened to the other item, a laptop battery (the one I really need--guitar accessories is my hubby's stuff). I was really waiting for that one it's the main thing I've ordered in the first place. But it wasn't delivered. What went wrong there? Guess what? I.don't.friggin'.know. I was only told that it "did not reach me due to delivery failure".

Third change: Customer Support

For the customer support aspect, it was pretty obvious (I'm fond of contacting support of any company). Lazada's a online shopping mammoth and is continuously growing. With the rate of the company's growth, there may be the need to ramp-up or hire more people. The problem with hiring a lot of people is that the quality of training may not be as effective as when training fewer people. In this case, the quality of responses being sent out by customer support becomes less. And that's where things might have gone wrong.

I'm not blaming the representative who gave me a super generic answer when I asked why the item was not delivered. Again, the reply I got was "the item did not reach me due to delivery failure". It didn't say WHY the delivery failed, it's just relayed to me that the delivery failed. My speculations are: the rep is a newly-hired one, rep was in a hurry and did not check details, rep was just tamad (lazy), or their Quality Assurance team isn't doing a great job in preventing things like this. The company should really impose high standards when it comes to their front-line employees. They directly interact with customers and it's a must that they are trained well to provide great support. Apparently, based on the response I got, it's not something that's being reinforced (I could be wrong). Like I said, I don't blame the representative. Lazada should really do something about this. This instance is what irked me the most, to be honest (It isn't obvious, is it?).

I know that it might be unfair for them that I'm blabbering about this experience online. But I do hope that this feedback (aside from the one I sent them) reaches the people concerned. I'm an employee of a online company (not as big a Lazada though), and this is not how we treat customers. 

While this latest experience I've got with Lazada isn't so satisfactory,  I ain't giving up on them. Not just yet. A lot of people are turning more to this online shopping portal (more growth) and I'm still hopeful that they'll get their shit right.

Whew.

Thinking of Camping

By On March 12, 2017
Camp fire


Summer's officially here! And I still don't have any plans yet how I'd spend it (mmm, I work, so..). Okay, last time, I was thinking about going to the beach. But then, I thought "Scratch that! I want to do something new." We've been doing that many summers ago, and I'd like to try something else that I haven't really done yet in my entire adult life. We've had "camping" back in grade school (Girl Scout, yah), and I really can't call it "camping" as we've spent the entire day and night at school (it sucks, actually).

What I'd really want to do during summer would be to travel outside Luzon (hahaha, I'm Filipino and I'm quite confined in the island where I was born and where I grew up). You know, I'm more of a potato, and most of the time I'd want to just stay at home and do nothing. But it gets old, and it could get tiring as well so I really have to go somewhere else and do some new stuff.

I'm also thinking about getting serious about photography (yup, I love taking pictures, albeit just using my mobile phone). I don't really want to start with big-ass DSLR cameras so I'm looking at different options for mirrorless cameras (Sony, Panasonic, Olympus are in my list). Can you help me decide? I really am not knowledgeable enough to know which would work for me. But let's start with me being a beginner. Like teaching a pre-schooler with mathematics ๐Ÿ˜„

But seriously, I wanted to get my own mirrorless camera for several reasons; I'd like to take my own pictures instead just creating them using Canva (yup, that's what I use for my images here). I also want to start learning more about photography, not because nakikiuso ako, but I just want to learn something new and put it to good use. And camping is one of them uses ๐Ÿ˜.

Globe DSL 1299 Installation

By On March 07, 2017
Just an update to my previous post about changing ISPs (Globe to PLDT)! Anyway, Globe, apparently, is going beyond what's expected of them. Or maybe they'd like to do it fast before I change my mind hahaha!

During the call about the loyalty reward, the rep who contacted us said that the upgrade of our plan will be processed in the next three to five business days. The installation would be in seven days after the upgrade was processed. Guess what? It's only been three business days (we received a call yesterday about installation confirmation) and new plan (with landline) will be installed. We currently have the internet-only plan which comes with 3mbps speed, and a 7GB/per day volume data. The current internet plan came with a single LAN port ADSL modem/wifi router and this would be replaced with a newer one. 

Ayan, so mabilis ang Globe. Sorry ka na lang PLDT ๐Ÿ˜‚. I need an upgrade fast and I don't care now whichever ISP gives it to us. They're pretty much the same, so I'm expecting the team who'll take care of the installation at around 10:00AM today. I'd be updating this post once everything is in place. Okay, mamaya na ulit!

Update 1 (March 7, 2017 2:23PM):

The plan has now been upgraded, with a landline phone. At this time, the speed is just set to 5mbps but we were advised that the 10mbps download speed will be on tomorrow. Yay! We'll see about it tomorrow then.

Update 2 (March 7, 2017 5:27PM):

Brownout kanina! Well, power has now been restored, and download speed is now fully upgraded. Didn't even have to wait 24 hours for the new plan to take effect ๐Ÿ™Œ. BUT, we have yet to find out how this upgrade will work so I'll be updating this post for any observation.

Update 3 (March 9, 2017 8:17AM)

After almost 48 hours of test driving the new Globe DSL 10mbps 1299 plan, I've had several observations:

  • The connection's not as "stable" as the old 3mbps plan. -- connection goes off for a few minutes, then goes back up, at least once every hour. I'll call the hotline later to complain about this.
  • Connection gets worse around 6PM until 11:30PM. My suspicion is that there are a lot of users online during those hours.
  • Upload  is good though. Even if I'm uploading something, like an image which is about 3MB, the connection doesn' get choked. Unlike on our old Globe DSL plan, if I upload even just a photo which is 2MB, I couldn't browse any webpage.
  • Home phone lets me call Globe and TM numbers without any trouble. I'm still checking for someone who I can call through a landline number who's within the same area code as me.

Blog Update - Re-publishing "Old" Posts

By On March 05, 2017


Okay, you might have noticed that my total posts have suddenly increased. Most of those were the old ones I had way back. I tweaked them a bit before re-publishing (some of them have broken images). The broken images have now been replaced--I managed to get them from somewhere (don't ask ๐Ÿ˜) so they're all up again. So yan, nag-update pa din ako, di ba?

Still trying to retrieve images for the other posts ie herb gardening but in case I can't manage that, I'd just post a new one or just take some new photos (I'm leaning more to creating new posts though). Alright. That's it! I'll have to stop right here and I'd be back (again) when there's some new stuff for you.

Mahalo!


Globe To PLDT Update, Browsing Privacy

By On March 04, 2017


Hey, everyone! I am here again (I really just have to post this while it's fresh in my mind) to let you know about what transpired yesterday. Warning though: This is going to be a looong post.

A few days ago, I posted about my plans on switching over from Globe DSL to PLDT DSL. This is due to the connection getting worse (7gb volume data allocation per day being maxed out, and plainly crappy connection)--which, by the way,  I think is somehow done on purpose (just an opinion/observation). While I was having a nap just yesterday afternoon, my husband received a call from a Globe representative from their Loyalty Department. He informed us that we're in for some "treats" as rewards for being "loyal" customers ๐Ÿ˜‚.

However, I find that the timing was really uncanny as here comes one dude letting us know about some "rewards" which, apparently, we're eligible for, only a few days after I declared through my post that I've had enough of the sh*tty service.

First thought that came to mind was "Is Globe really going this far in monitoring all the outgoing traffic from my connection?" Well, had I not know about their "Fair Use Policy for Mobile and Broadband Service", I wouldn't have thought of it that way. The specific part of this policy that ticked me off is under "CONTENT PUBLISHING" section . The paragraph that says:

We are under no obligation to monitor transmissions or published content on the Service. However, we (or our agents) have the right to monitor such transmissions or published content from time to time to ensure that you are complying with the terms of this policy, and to disclose that content as required.

Say whatever you want (paranoid, feeler, whatever) about me. I know that there are a lot of subscribers (yes, it is that desperate in this country that people still choose to go with them even if it mostly sucks). You'd say it would take too much of their time to do that. Oh you just don't know how many people make up their entire team. There could be a dedicated team to do just that: monitor outgoing traffic.

It's not like I'm too much of a privacy freak (well, sort of), but the thing is, it totally made sense. They really are doing that. You can read about it through their Privacy Policy, in Article 3. Use of Customer Data. Though it's an official document (it's their policies), I still don't think this is a good idea. If Globe can actually "see" what I'm posting from my connection with them, to what extent do they actually have access to?

Fine, you can say I should use VPN. I.am.so.over.that.shit. It makes the connection much worse than it already is. And besides, you wouldn't really know who have access to VPN servers. At least if my connection is directly with Globe, and my private data somehow leaked, I know who I'd go after if something went wrong with my online accounts๐Ÿ˜ˆ (suck it up, Globe!).

Aaaand, that is the reason we chose to still stay with Globe. Aside from the fact that no one has called me yet about my application with PLDT (and I cancelled it already via email), we already have an existing connection which will just be upgraded.  I wouldn't have to worry about the service not getting installed just because there's no "slot" available. I do hope that when they upgrade our service, it will really be an "upgrade" from the crappy one we're using now.

--

Jeez, that was long. Alright, back to my cave. See you again some time!

Taking A Short Break!

By On March 02, 2017
Temporarily Closed


For starters, I promised to myself that I'd be more active on blogging, compared to how I did a few years ago. However, my current momentum for posting at least once a day may have to take a backseat for now. Yup! I'm doing a lot of stuff at work and I might just have to do with one post a week. Okay, no. Make that two or three (hahaha). Seriously, I'll have to limit it for about three posts maximum. I've got a lot of pending tasks and I don't want to drown in them so, yeah, I'd have to slow down a bit.

It's going to be a really short break (really!). I'd be back so soon that you wouldn't really notice that I was gone (I'm not like holding a rockstar/celebrity badge so I'm sure you won't really miss me) for a bit. Anyway, I'd be back with some more useful stuff and less of my nonsensical ramblings (like the one you're reading now). I'll also need some time to take a rest before rolling up my sleeves and start crushing the beast (a giant mountain of tasks ๐Ÿ˜…).Buh bye for now and I'll see you next time (week, or whenever)!

Summer Love

By On March 01, 2017


Dear Summer,

I know it's that time of the year again, when you come into our lives. You make us feel the intensity of your love by warming us up, even the tiniest weed on the ground. Your love is so intense, it kills those poor little things that sprouted everywhere.. But still, everyone loves you and the joy you bring.

You see, you wake us up from our sleep, make us come out and bask under your warm rays. You prompt us to go looking for adventures out there on the seas. Your effect on us is so strong that we sometimes have to stop and look for ways how to shield ourselves from your embrace.

We can't stop you from coming every year. It's your time and we know you spend every single minute to its fullest. We get it. We know the world is ever changing, so is your warmth. And we can't blame you for that. Our kind has been doing despicable things to Mother Earth and you're just reciprocating with a different kind of love.

I know I can't tell you what to do. You won't understand. You have a different brand of caress that blankets a huge span of humanity. Everyone, who's given the privilege to feel you, knows. Please don't be so intense. It hurts.. But we still love you. Just give us some time to gather ourselves. Let us do what we have to do so you won't go to the extremes. 

I can't promise you, though, that we'll do everything. Many are still so full of themselves, that they don't care what happens to you and to us alike. But, you know what? I think I'm just going to stay put, and let you do your thing. I may not understand why you're getting warmer and warmer every year, but I am, we are lucky you're on when its your time to come to us.

Thanks for the warmth! You are the very reason behind family gatherings on the beach. You are what the youth look forward to during their vacation. You give life to young adults' parties. You are so warm that you cause the spur of creativity to make everything cool until it's time for you to leave us again.

I hope that when you leave, some of us would realize that you are a part of our lives, no matter what. And that you can only make your  presence felt, in your own special way. But please, if you understand what I'm telling you now, I hope that you can tone your presence down, even a tiny bit. It might be too much to ask, but I thought I'd try. I hope, that when you arrive again next year, what you'll bring isn't too much.

Let's make this time worthwhile! 

Until then,

Human.