In November of the year 2015, I posted about my great experience with shopping for a Lenovo laptop in Lazada. Everything went through without any hassles so I gave it to Lazada at that time. However, there were some major changes that made it all disappointing.
To make the story short, Lazada apparently, made some changes that were too obvious and that there was not even a transition period at all. The changes smacked me hard, right on the face. No emails, nothing that would let customers know of these changes.
Warning: Long Post!
First change: Courier/logistics partner and tracking
Though I like the fact that 2Go guys who delivered several items called before delivering the items, it’s a bummer to not have any tracking number. Yes, you read it right. NO MORE TRACKING NUMBER. While we used to be so excited tracking the location of our items online, this change is a complete 360⁰ turn. I even lamented about this on email when I contacted their support via their webform. It’s just so inconvenient, especially if you have other appointments or you have to go somewhere. You can’t leave the house since you don’t know, even an estimate, when the items are going to be out for delivery.
Second change: Order updates
Now, it’s nothing like that screencap above. Regardless if an item is from another seller of if it’s sold by Lazada, I don’t get the same detailed view of the phases of the order. Check out the order details below. This is the most recent order I placed and this is the item that was delivered successfully:
See the huge difference? I know. The new system just sucks that it felt like customers are being left in the dark. You wouldn’t really know where the hell your package is already or if it’s been even processed at all. And, by the way, this might be, I think, what happened to the other item, a laptop battery (the one I really need–guitar accessories is my hubby’s stuff). I was really waiting for that one it’s the main thing I’ve ordered in the first place. But it wasn’t delivered. What went wrong there? Guess what? I.don’t.friggin’.know. I was only told that it “did not reach me due to delivery failure”.