Smart Postpaid Plans Online Application and @SMARTCares Twitter Support
I submitted my application for through Smart’s Online Store. (September 18, 2017, Monday, at around 11:38 AM). I opted for the Smart Postpaid Plan 399, with a Huawei Y7 as my phone. As soon as I hit the “Submit” button, I got a text message and an email saying that my application was submitted (This, I like!).
Later (afternoon) on that same day, someone from the validation team called to verify the info I sent and I was advised that my husband should also receive another call from one of their reps. And someone did, a few minutes after I got off the phone.
The following day (September 19, 2017 5:00PM), I received another call saying that I’m already pre-approved and that they needed a few more bits of info ie my office/company address (which is, basically, my home address as I work from home) for the application to be fully approved. I gave it to the lady I’ve spoken to and after a few minutes, I saw that the order status updated to “Approved”. Here’s how the order status looks like (such a cool feature from Smart):
- The lady I talked to also made sure that I get all the necessary info I need. After the call, I received a SMS about the order status, as well as an email with the payment link so I can pay for the initial cash out (I used my credit card for this). Easy Peasy! All I have to do now is to wait for the phone to be delivered (in approximately 5-10 days, no delivery on weekends).
As for @SMARTCares on Twitter, they (whoever handles their social accounts) lived up to their tagline “Responsive 24/7”. I got all the answers I needed in a very timely manner (would be a bummer if they didn’t reply on time though). @SMARTCares raised the bar higher. Awesome!
Update: Since the delivery was scheduled on Sept. 26, 2017, and I was not home at that time, I called W-Express (the courier) to arrange for a pick-up. I went to the branch where my package was dropped and claimed it there instead. The line was then activated the day after (Sept. 27, 2017).
Overall, the whole process (from application to activation) was good. At the moment, I’m testing it out (data, calls, etc.) and I’ll see if there’s anything that I might complain about in the future 😂 (you know this, I complain a lot!).